How does it work?
You simply tell us what you want and we'll order it for you. Start by sending us a request for an item, if you know what you want, you can include a link. We will process the order and generate an invoice. Once its paid, you can relax, we'll order the items and ship them to Gibraltar.
How do you deal with returns / exchanges?
Please read and make sure that you agree with the return/exchange policy of the retailer(s) you ordered from. Each retailer may have a different return/exchange policy, which you will need to adhere to in order for us to process the return or exchange. We don't charge any fees for processing returns/exchanges, however the shipping cost and any duties and taxes associated with the return will be the sole responsibility of the customer. In order to process a return, please contact us and we will process it for you. Items are only eligible for refund within the period specified on the retailers website.
How do I pay?
Invoices can be settled, via Bank Transfer, PayPal or debit/credit card. You will also be able to pay via some mobile payment apps such as Revolut or MPay. We can also register your payment details when you sign up, so if yo prefer, you can just confirm your order and we will charge the payment method registered to your account.
Can I get a VAT refund?
No, we do not offer a VAT Refund service.
Do i have to pay import duty?
Yes - and there are heavy fines or even criminal proceedings for anyone trying to evade import taxes. The "Importer" for your purchases is responsible for accurate declaration of the nature of the goods and their value. This information is used to determine taxes and duties.
All imported goods must be declared to customs - regardless of whether the goods are new or used or whether you are buying them for yourself or as a gift. Be aware that Customs reserves the right to revalue or reclassify items which are imported. If this occurs, you may be liable to pay the additional amount upon delivery.
CAUTION: Some unscrupulous Merchants imply on their websites that they will either mis-describe items or under-declare their value in order to evade customs charges. However, we emphasise that the "Importer" is legally responsible for the accurate declaration of the goods and their value for assessment of tax and duty in the importing country. So although the Merchant may produce a commercial invoice, the Importer is legally responsible for the information on the customs declaration and for any customs duties and taxes that may be due. This means that if you purchase goods from these Merchants, and the declaration is found to be false or misleading, you may be liable for financial penalties or even criminal prosecution and having your goods confiscated by Customs. DabbaDirect is not responsible for any mis-statements of duty or tax, whether by you or the Merchant.
We charge £1.99 for customs clearance regardless of the import duty amount, this is to cover the processing of each item, which is required even where there is no import duty due.
How do I calculate the shipping costs?
All concierge orders (subject to eligible categories) are free shipping. For Self Service orders using our UK address, we simply charge £5 per kg (with a £5 order minimum), so 1.3kg would be £6.50 and 20kg would be £100